September 2003
CUSTOMERS ARE REQUESTED TO READ
CAREFULLY THE TERMS AND CONDITIONS OF BOOKING AND ENTRY TO, AND USE OF, THIS
CAR PARK AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND
CONDITIONS, WHICH ARE FOR THEIR BENEFIT.
SHOULD YOU WISH TO MAKE A COMPLAINT, YOU ARE REQUESTED TO FOLLOW THE
COMPLAINTS PROCEDURE SET OUT IN CONDITIONs NO.13 AND 20 BELOW, WHICH WILL
ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE STAFF.
1. Definitions
(a) “the
Company” shall mean City & Suburban Parking Ltd, whose registered office is
at York House, Empire Way, Wembley, Middlesex HA9 0PA and shall, where the Car Park is
managed or operated by a subsidiary company, include that subsidiary company.
(b) “vehicle”
shall mean the vehicle which is received into the Car Park and shall include
any mechanical device on wheels or tracks, its equipment and accessories.
2. Variation Of The Terms And
Conditions
No person
has any authority to vary or alter these Terms and Conditions unless such
variation is in writing under the hand of the Company’s Secretary or a
Director of the Company.
3. The
Company’s Liabilities
Customers
are asked to remember that a public car park is open to everyone. The staff have instructions to remove persons
misbehaving themselves, but it is impossible to exclude undesirables altogether
and the Company cannot therefore guarantee the security of your vehicle or its
contents. Accordingly:
a) the
Company, its servants and agents will accept liability in respect of any
loss, theft of or from, misdelivery of, temporary failure to deliver, or
damage to the vehicle only where the same is proved and to the extent that
it is proved to be caused by the negligence, wilful act or default or
breach of statutory duty of the Company, its servants or agents, or the
dishonesty of its servants or agents, and
b) the
Company, its servants and agents will accept liability in respect of the death
of, or personal injury sustained by, customers and others in the Car Park, only
where the same is proved and to the extent that it is proved to be caused by
the negligence, wilful default or breach of statutory duty of the Company, its
servants or agents.
4. Internet Advance Booking
a) A Booking
offer is deemed to be placed when made electronically through this website. We
will then either accept or reject your Booking offer.
b) Your
Booking offer is not accepted until we have sent to you by e-mail a
confirmation of Booking (“Confirmation”).
c) If we do
not or are unable to accept your Booking offer, we will notify you immediately
on screen to inform you of this.
5. Internet Price and payment
a) The price
for the Booking will be that as specified on this website at the date on which
you submit the Booking offer (which includes VAT at the current rate).
b) We can
only process a Booking when payment is made using the payment cards as notified
during the Booking process.
c) If your
card payment is declined for whatever reason then your Booking will not be
fulfilled or validated.
d) All
prices are quoted in UK pounds sterling.
e) We
reserve the right not to accept a Booking if it is incomplete in any way.
6. VIP Parking
a) It is
your responsibility to ensure that the Car Registration number quoted at the
time of booking is that of the car requiring access to VIP parking on the
booked event, and that any change to this Registration Number is notified to
and confirmed by CSP.
b) You will
be issued with a Confirmation Email which should be produced on arrival to the
Car Parks.
c) Access to
the VIP Car Park will only be granted at the entrance as notified on your
Confirmation Booking Email.
d) The Car
Park attendant reserves the right to make all enquiries which he deems
necessary and reasonable prior to allowing entry to the VIP Car Park.
e) If the
vehicle is in the VIP Car Park for longer than the pre-booked date you will be
charged the appropriate daily rate for the period over stayed.
7. Amending your Booking
Should you
wish to amend your booking i.e. change of registration number, you may do so
on-line by using your email details, password and booking reference. This
facility is available up to the last weekday at 12 noon prior to the day of the event
booked.
8. Cancelling your Booking
Should you
wish to cancel your booking, you should note that Internet Pre-Bookings are
non-refundable once a Confirmation Booking Email has been sent.
9. Manual Ticket Sales
a) The
ticket issued is available only for the vehicle in respect of which it is
issued. A ticket, including a Season
Ticket, does not entitle the customer, unless otherwise specified, to any
particular space in the Car Park or to priority over other customers. A Season Ticket is the property of the
Company to which it must be surrendered on expiration.
b) The
company reserves the right to refuse to release any vehicle except on
production of the parking ticket until it has made such enquiries as it
considers reasonable. Failure to produce
your ticket will therefore delay your departure.
c) Customers
who cannot produce their parking ticket on departure will be charged at the
full daily rate unless prior arrangements have been agreed with customers or
event organisers.
10. Moving and Re-location of
vehicles
a) The
Company reserves the right to move any vehicle within the Car Park by driving or
otherwise, to such extent as the Company, its servants or agents may, in their
discretion, think necessary to avoid obstruction, or for the more efficient arrangement
of its parking facilities at the Car Park.
b) The
Company additionally reserves the right where the Car Park has to be closed
either permanently or temporarily, in whole or in part, or has to be evacuated
in cases of emergency, to remove any vehicle at any time to any other
reasonably convenient Car Park within the control of the Company.
c) To the
extent that it may be necessary to do so in the exercise of the rights
conferred upon the Company under this condition, the Company, its servants or
agents shall have the right to drive or otherwise take the vehicle on the
public highway.
11. Securing Your Vehicle
Unless
requested by the Company or one of its employees or agents not to do so, please
ensure that before you leave the Car Park:
a) your
vehicle is securely locked
b) that all
the windows of your vehicle are securely closed
c) if your
vehicle is fitted with an alarm, steering lock or similar device that it is
engaged.
12. Possessions
(a) Wherever
possible please take your possessions with you when you leave your vehicle.
(b) If you
have to leave possessions in your vehicle do not leave them on the seats where
they are visible. Put them in the boot
and lock it.
(c)
Customers are reminded that their motor insurance policies may not cover
possessions in the vehicle. It is
possible to arrange separate insurance cover for possessions and customers are
recommended to do so.
13. Reporting of incidents
If you
suffer any loss or damage to your vehicle whilst in the Car Park or sustain any
personal injury you must ensure that:
a) you immediately report the incident to our
staff;
b) if theft is involved, inform the police
immediately; and
c) you contact
your insurance company promptly.
14. Courtesy To Other Customers
Should you
damage another customer’s vehicle, you are requested to report the matter
immediately to a member of our staff and give him the registration numbers of
both vehicles. Remember that your car
may one day be damaged, so please treat such incidents with the same courtesy
as you would hope to receive.
15. Safety In The Car Park
Please drive
carefully in the Car Park and obey the directional signs. Remember that Car Parks can be
dangerous. After you have parked your
vehicle please proceed to the nearest passenger lift, stairs or exit ways to
reach street level. These are signposted
at all levels. Do not wander about in
the Car Park and keep a careful eye on your children and do not permit them to
play in the Car Park.
16. Agency
Every person
who enters into a contract with the Company for the parking of a vehicle at the
Car Park, whether by purchasing a ticket or otherwise, does so on behalf of
himself and all other persons having any proprietary possessory or other
financial or material interest in the vehicle and its contents.
17. Tariff
Parking fees
for daily sales shall be as displayed on the Tariff Board at the entrances to
the Car Parks
18. Prohibited Activities
(a) No
vehicle shall be towed into the Car Park and no work on or cleaning of vehicles
by customers or their agents shall be carried out in the Car Park.
(b) No
activity in connection with the selling, hiring or other disposal of the
vehicle shall be carried out in the Car Park.
19. Data Protection
Any
personal information collected in the
course of the on-line booking process and transaction will be used purely in
reference to the booking and storage to facilitate future bookings, and will
not be used for any other purpose such as marketing or passed on to any third
party.
20. Liens
Every
vehicle in the Car Park is subject to a lien for all charges due or accruing
due from the customer to the Company, and a general lien for all and any monies
due from the customer to the Company, such liens to be in existence whenever
the vehicle is in the Car Park, notwithstanding that it may from time to time
have been removed from the Car Park. If
the said lien is not satisfied by the payment, within 28 days of notice given
by the Company of its intention to sell the vehicle in default of payment, the
Company may sell the vehicle by auction or otherwise and the proceeds of sale
may be applied in and towards satisfaction of all sums owing to the Company by
the customer together with the expense of the sale, and in connection with such
sale the Company shall be entitled to charge reasonable garage charges in
respect of the period during which the vehicle is in the possession of the
Company. Any balance of purchase price
remaining after satisfaction of such sums shall be held by the Company on
behalf of the registered owner of the vehicle.
Notice of intention aforesaid shall be deemed to have been properly and
sufficiently given by the sending of written notice by prepaid post, addressed
to the registered owner at his last known address, whether or not the same is
actually received.
21. Complaints Procedure
If you
consider that you have a claim against the Company you must, within seventy-two
hours of discovery of the loss or damage, give written notice containing full
details of the occurrence to the Company at City & Suburban Parking Ltd,
York House, Empire Way, Wembley, Middlesex HA9
0PA. Before submitting a claim to the Company, customers are requested to check
Condition No. 3 and to satisfy themselves that the subject matter of their
claim falls within the Company’s area of responsibility. Failure to comply with
the above procedures may prejudice your position.
22. Governing law
These Terms
shall be governed by and interpreted in accordance with English law and the
English courts shall have exclusive jurisdiction to resolve any disputes